Privacy Policy

Last updated: June 16, 2026.

Introduction

At Rouge Casino, accessible at rougecasinos-uk.com, we are committed to maintaining the trust and confidence of our visitors and players. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

As a platform operating within the United Kingdom, we adhere strictly to the regulatory standards set by the Gambling Commission. We take your privacy seriously and ensure that your data is processed transparently, securely, and exclusively for legitimate business purposes.

Information We Collect

To provide our services, maintain compliance, and improve your user experience, we collect specific categories of data:

  • Identity Data: Full name, date of birth, gender, and occupation.
  • Contact Data: Email address ([email protected]), residential address, and phone number.
  • Financial Data: Payment method details, including banking information, e-wallet identifiers, and transaction history related to deposits and withdrawals.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform technology used to access our website.
  • Usage Data: Information about how you interact with our website, the games you play, duration of sessions, and your betting history.
  • Profile Data: Your preferences, feedback, and survey responses.
  • Marketing Data: Your preferences in receiving marketing communications from us and our third-party partners.

How We Use Your Data

We process your personal information only when the law allows us to. Most commonly, we use your data in the following circumstances:

  • Performance of a Contract: To register your account, process your wagers, manage your deposits and withdrawals, and provide customer support.
  • Legal Obligation: To verify your identity as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, and to report suspicious activity to relevant authorities.
  • Legitimate Interests: To improve our platform, prevent fraud, ensure network security, and conduct statistical analysis of gaming patterns.
  • Consent: When you have opted in to receive promotional materials, newsletters, or personalized offers.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with third parties under the following strictly controlled conditions:

  • Service Providers: We engage trusted third-party partners to process payments, provide IT infrastructure, perform identity verification, and host our data.
  • Regulatory Authorities: We may disclose your data to the Gambling Commission or other law enforcement agencies if required by law or to protect our legal rights.
  • Professional Advisors: We may share data with auditors, legal advisors, and consultants who are bound by confidentiality agreements.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

Security Measures

We implement robust technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. These include:

  • Encryption of sensitive information via Secure Socket Layer (SSL) technology.
  • Regular security audits and vulnerability assessments of our web architecture.
  • Restricted access to personal data to employees, agents, and contractors who have a business need to know.
  • Strict adherence to industry-standard data handling protocols.

Your Rights

Under the UK GDPR, you have several rights regarding your personal information, including:

  • The right to access: You can request a copy of the personal data we hold about you.
  • The right to rectification: You can ask us to correct inaccurate or incomplete data.
  • The right to erasure: You can ask us to delete your data under certain circumstances.
  • The right to restrict processing: You can ask us to limit the way we use your data.
  • The right to data portability: You can request that we transfer your data to another organization.
  • The right to object: You can object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact our Data Protection Officer at [email protected].

Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we must keep basic information about our customers (including Identity, Contact, and Transaction Data) for at least six years after they cease being customers for tax and regulatory purposes.

Responsible Gambling and Safety

We are dedicated to providing a safe and responsible gaming environment. We collect information related to your gaming activity to identify signs of potential gambling-related harm. In accordance with UK regulatory requirements, we may use this data to intervene, offer support, or implement self-exclusion measures.

If you or someone you know is struggling with gambling, please reach out to professional support organizations available within the United Kingdom. We encourage you to utilize tools such as deposit limits, time-outs, and self-exclusion, which can be managed directly within your account settings.

Cookies

Our website uses cookies to enhance your experience. Cookies are small text files placed on your device to track site usage and improve functionality. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new version on this page and updating the "Last updated" date at the top of this document.

Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our team:

Email: [email protected].

If you are not satisfied with our response to your concerns, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.