Terms & Conditions

These Terms and Conditions (the "Agreement") govern your access to and use of the services provided by Rouge Casino (the "Operator," "we," "us," or "our"). By registering an account or accessing our services, you agree to be bound by these terms, our Privacy Policy, and our Bonus Terms.

Eligibility and Account Opening

1.1. You must be at least 18 years of age to use our services. Underage gambling is a criminal offence under the Gambling Act 2005.

1.2. Access to our services is strictly limited to residents of the United Kingdom. You must provide valid proof of identity, age, and address upon request.

1.3. You may only open one account. Duplicate accounts are prohibited, and we reserve the right to close such accounts and void any winnings derived from them.

1.4. You are responsible for keeping your login credentials secure. Any activity occurring through your account will be deemed your responsibility.

Verification and KYC (Know Your Customer)

2.1. In compliance with the UK Gambling Commission (UKGC) regulations, we are required to verify your identity before allowing you to gamble or withdraw funds.

2.2. You may be asked to provide documentation, including but not limited to:

• Government-issued photo identification (Passport, Driving License).
• Proof of address (Utility bill, bank statement issued within the last 3 months).
• Proof of ownership of the payment method used. 2.3. Failure to provide requested verification documents within a reasonable timeframe may result in the suspension or permanent closure of your account.

Financial Transactions and Anti-Money Laundering (AML)

3.1. We accept various payment methods available to UK players. All transactions are processed in British Pounds (GBP).

3.2. Source of Funds (SoF): In accordance with our AML obligations and the Proceeds of Crime Act 2002, we may request information regarding the source of your funds to ensure you are gambling within your means.

3.3. Funds deposited are kept separate from our operational funds in accordance with the UKGC’s requirements for the protection of customer funds.

3.4. Withdrawals are processed to the original payment method where possible. We reserve the right to perform enhanced due diligence on large or suspicious transactions.

Bonuses and Promotions

4.1. Bonus offers are subject to specific terms, including wagering requirements and game weightings, which will be outlined in the individual promotion details.

4.2. We reserve the right to modify, cancel, or reclaim any bonus if we detect abuse, such as "bonus hunting," playing with multiple accounts, or using prohibited betting strategies.

4.3. Any bonus funds are non-withdrawable until all associated wagering requirements have been fully satisfied.

Responsible Gambling

5.1. We are committed to social responsibility. You have the right to set the following tools:

• Deposit Limits: Daily, weekly, or monthly limits on your spending.
• Time-Outs: Short-term breaks from gambling.
• Self-Exclusion: The ability to permanently exclude yourself from our services. 5.2. If you feel you are losing control of your gambling, please contact our support team at [email protected] or seek professional help from organizations such as GamCare or GamStop. 5.3. We proactively monitor account activity for signs of gambling harm and may intervene if we identify risky patterns.

Prohibited Activities

6.1. Any attempt to use software, AI, or automated scripts to gain an unfair advantage is strictly forbidden.

6.2. Collusion with other players, use of VPNs to hide location, or any form of fraudulent activity will result in immediate account termination and forfeiture of any balance.

6.3. We reserve the right to report illegal activities to the relevant law enforcement authorities.

Dispute Resolution

7.1. We strive to provide a fair and transparent service. If you have a complaint, please contact us at [email protected].

7.2. If we are unable to resolve your complaint internally to your satisfaction, you may refer the matter to an independent Alternative Dispute Resolution (ADR) service as required by the UKGC.

7.3. Nothing in these terms excludes your right to seek legal remedies through the courts.

Limitation of Liability

8.1. We do not warrant that our services will be uninterrupted or error-free. We shall not be liable for any losses, including loss of data, profits, or goodwill, arising from the use of our website.

8.2. Our liability is limited to the amount of the transaction that is the subject of the dispute.

Changes to Terms

9.1. We reserve the right to update these terms to reflect changes in law, regulation, or business operations.

9.2. You will be notified of significant changes via email or upon login. Your continued use of the site constitutes acceptance of the updated terms.

Termination

10.1. We reserve the right to suspend or terminate your account at any time, with or without notice, if we believe you have breached these terms or are acting in a way that is detrimental to our business or other players.

Contact Information.

For any inquiries regarding these terms, please contact our dedicated support team at [email protected]. We aim to respond to all queries within 48 hours.